FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days to process your order prior to shipping. Average shipping times are 2- 5 business days. Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 2 business days please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

The scent and the feeling it leaves my hair are great.

An Essential Staple for PERFECT Hydration

This product has improved my 4-C hair beyond all expectations! Wonderful hydration, beautiful sheen and the softness is easily maintained with this product! I especially care about the all natural ingredients and love, love, love the lemongrass fragrance. Ladies, you hit the mark...I'll be back for more!! Thank you so much!!!

Rosewater hydration mists

These mists provide much needed moisture for your locs. Locs seem to perk up after spraying them with the hydrating mists. I recommend if you’re looking for a product to
moisturize your locs without any build up.

Happy Healthy Skin

I’ve been trying out different soaps due to skin sensitivities and eczema and none would quite work well. I tried this black soap and so far my skin has been feeling softer and not irritated or itchy. Plus it’s not a ton of ingredients in it so I know what’s going on my body.

Love it !

I will buy again, great product that keeps my hair soft and manageable.

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