FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days to process your order prior to shipping. Average shipping times are 2- 5 business days. Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 2 business days please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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Treat yourself!

These products are all natural and they smell amazing!!! I can't stop using the Rosewater, like OMG! My hair looks good, feels good and smells heavenly. These products are made with love and you can feel it. I can't wait to buy more. Also, I recommend Loclicious for folks of all genders. You are going to love whatever you purchase!

I love these locs!!!

These are so awesome! I was impressed the moment I opened the package. The stylist who did the install raved about them. I have received compliments everywhere I've gone and I let them it's a black-owned company. These locs just reinforce my being unapologetically black.

J
Loc Moisturizing Haircare Bundle
Jacqueline Crummell-Murphy
Great 😊 products

I brought this for my daughter and she loves it🥰

The BEST smelling haircare products that I've ever used!

I am very satisfied with my purchase of the Loc Moisturizing Haircare Bundle from Loclicious. Each product most definitely serves it's purpose. On top of this being an All-natural haircare line for Locs and loose naturals, each product smells SOOO good. OMG after I used the growth oil, my locs was smelling divine. I will most definitely be a returning customer. Thank you Loclicious!

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Happy customer

The bundle I purchased was so worth it! I love the ingredients and smell of all the products. I will continue to pass the word of this being a great company with quality loc hair care products.