FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days to process your order prior to shipping. Average shipping times are 2- 5 business days. Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 2 business days please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Love Your Products!

I am one year in with my loc journey and wouldn't use any other products on my hair! Love the fragrance with its earthy tones. I start with the Clarifying & Moisturizing Shampoo which relieves my scalp of all itchiness and dirt. Then I use the Loc & Twist Moisturizer to re-twist my locs. When my locs have dried I add Growth oil to my scalp with a small paint brush dipping it in the oil and rub some on the palms of my hands and add it to the locs. On Saturdays I reapply the Growth Oil to my scalp and locs, then place a plastic shower cap over my locs for an hour or so. In-between washings, I sprits the Hydration Mist on my locs in the mornings before I go to work. These products are light, wholesome, and smell wonderful. My scalp is healthy and my hair continues to grow!

Really like the way it smells and makes my locs moisturized.Thanks!

Returning customer

The product is amazing especially since I have started locs I love the smell of the product spray it on . Keeps my hair hydrated & light weight once on hair as well

Loclicious Rosewater Hydrating Mist.

Like the product, loc's are soft and moist. Love the smell.

Awesomeness in a Bottle

Love the Rosewater Hydration mist! It refreshes my locs, leaving them feeling soft and smelling so good! Will definitely keep ordering this product.

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