FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days to process your order prior to shipping. Average shipping times are 2- 5 business days. Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 2 business days please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

The Best Ever!

I have been looking for a product that hydrates and protect my hair. After trying many, many products someone recommended Loclicious to me. Oh, my goodness!! I am so happy with this product. My locs look healthier than ever. The oils used in this product smell absolutely wonderful. My daughter can tell immediately when I've done my hair; she smells it even when she's downstairs. I'm not talking about an ugh...overwhelming smell; this product smells great. I've found my new loc products and I highly recommend it to others. All right, keep on locking ya'll!!

LOVE

I had tried using batana oil from a different company and it ended up being fake. Then I ‘thankfully’ found Lolicious Batana oil, REAL BATANA OIL! And I am loving it. It smells amazing and feels really good on my scalp. I have high hopes that it will help my hair grow (and get back healthy). So far so good. I love it!

Love the smell. Gives great moisture. Would buy again!

Excellent

Works really well I definitely will recommend this and I will be ordering again came very well wrapped great product

Love using both really leaves my hair moisturized.

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