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FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days to process your order prior to shipping. Average shipping times are 2- 5 business days. Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 2 business days please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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★ Judge.me Reviews

Let customers speak for us

153 reviews
94%
(144)
5%
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1%
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Very moisturizing, the only thing I spray on when my hair needs a boost

Smells good

I’d like to say that this product smells really good I love how it smells. I haven’t used it yet. I’ll be using it next week.. I will say when it arrived I was shocked it arrived so soon. I Iopened it up, and the product was liquefied.. I wasn’t worried at first because I thought I read on the site if the product was liquefied to just put in the refrigerator. I tried putting in the refrigerator for one to two weeks and still hasn’t still liquefied. It’s a little solid, but far from what I would think it should be. I can’t wait to try the shampoo, I love the Rose-Water spray.

LOVE this bundle

everything I need to care for my hair on my own, also this is my favorite moisturizer I’ve used in a WHILE, maintains moisture for a long time, smells GREAT, no flaking or buildup 10/10

Stylist was impressed!

I've been a minimalist for years for fear of buildup, but I was paying the price with dry, dehydrated locs - compounded by moving to a cold, dry place. :( I've been following for months and decided to give it a try. Took the bundle to my longtime stylist and we were both impressed. The moisturizer was creamy and foamy, soaked right in and held things in place - no build up. Not a hard, crispy hold, but that's what I prefer. We thought everything smelled great, a little like coconut. Plus the price is right!

Finally, A Product My Scalp Loves!

As I get older, I realize the importance of taking care of myself. I looked up all the ingredients in the Loc & Twist Moisturizer and they're totally natural. I've used this moisturizer twice now and my hair and scalp love it!